Effective Date: 28th January, 2025
Plogbook Ltd (collectively, "Plogbook," "we," "us," or "our") value the privacy of individuals who use our applications, website, or services that link to this Privacy Policy (collectively, our "Services"). This privacy policy (the "Privacy Policy") explains how we collect, use, and disclose Personal Information from users of our Services. As used in this Privacy Policy, "Personal Information" means any information relating to an identified or identifiable individual. By using our Services, you agree to the collection, use, and disclosure of your Personal Information as described in this Privacy Policy. Beyond this Privacy Policy, your use of our Services is also subject to our End-User License Agreement.
Information We Collect and Receive: We may collect and receive a variety of information from you or about you or your devices from various sources, as described below. If you do not provide your information when requested, you may not be able to use our Services if that information is necessary to provide you with our Services or if we are legally required to collect it.
When you sign up for a user account or register to use our Services, we ask you for your Personal Information, including your name, email, date of birth, address, phone number, and pilot license information ("Registration Information").
We may ask you for your date of birth, nationality, gender, and emergency contact information on behalf of organisations that use our Services. Additionally, to help remind you of expiration and pilot currency dates, you can provide us with pilot currency information, such as type rating expiration date, medical expiration date, medical certificate number, medical certificate type, ratings, and other associated information. Some organisations will ask for other information to be collected on their behalf.
We may receive additional Personal Information about you if you contact us directly. For example, when you contact us for support, we may receive your name, email address, phone number, and any additional information you choose to provide. If you subscribe to our newsletter, we will receive your email address. If you fill out our optional questionnaire, we may receive Personal Information and information regarding your interests and needs.
We collect and store content you post, send, receive, and share via our Services. This content includes any information about you that you may choose to include. Content also includes any files and links you choose to upload to our Services.
When you make a payment to Plogbook, or to one of the organisations that uses our service, your credit card information, debit card information, billing information, and any other financial information necessary to complete your payment ("Payment Information") is processed by our third-party payment processors (for example, Stripe), we do not collect, store, or process your Payment Information. For more information, please see 'Section 3 - Payment Processing' below.
With your consent, our Services may request access to the camera and microphone on your device. This information is used to provide our Services to you (e.g., collecting hobbs and tachograph readings, and images as part of our defect reporting service).
To help us understand how you use our Services and to help us improve it, we automatically receive information about your interactions with our Services, such as the pages or other content you view, the searches you conduct, and the dates and times of your visits.
We collect information about the device and software you use to access our Services, including IP address, web browser type, operating system version, and device identifiers, including unique device identifiers.
When you use our Services, we may infer your general location information. For example, your IP address may indicate your general geographic region. We use this data to provide features of our Services and to improve and customise our Services.
We use analytics services such as Google Analytics to collect and process certain analytics data. These services may also collect information about your use of other websites, apps, and online resources. You can learn about Google's practices by going to google.com/policies/privacy/partners and opt out of them by downloading the Google Analytics Opt-out Browser Add-on.
We and our third-party partners may collect Personal Information using cookies, which are small files of letters and numbers that we store on your browser or the hard drive of your computer. You have the option to opt out of using cookies, however this may mean you are unable to use our services. We use cookies to collect information about your browsing activities and to distinguish you from other users of our Services. This aids your experience when you use our Services and allows us to improve the functionality of our Services. Cookies can be used for performance management (collecting information on how our Services are being used for analytics purposes). They can also be used for functionality management, enabling us to make your visit more efficient by, for example, remembering language preferences, passwords, and log-in details.
When you make purchases through our Services, your payment is processed by third-party payment processors ("Payment Processors"). These Payment Processors may collect payment information and other Personal Information from you, including your name, email address, and billing address. The use of your Personal Information by the Payment Processors is governed by their terms and conditions and privacy policy, and Personal Information we receive about you from our Payment Processors is governed by this Privacy Policy.
If you register with an aircraft syndicate, flying club, flight school, or similar organisation ("Flying Organisation"), we may receive your Personal Information from the Flying Organisation, including reservation information, documents, emergency contact information, profile photo, photo identification, pilot certificate, medical certificate, pilots license details.
We use the Personal Information we collect:
If you are located in the European Economic Area ("EEA") or the United Kingdom ("UK"), we only process your Personal Information when we have a valid "legal basis," including:
We do not share or otherwise disclose the Personal Information we collect from you except as described below or otherwise disclosed to you at the time of the collection.
We may share any information we receive with customers, such as Flying Organizations, with your consent for the purpose described in this Privacy Policy.
We will never rent, sell, or share your information for direct marketing.
We may access, preserve, and disclose your Personal Information if we believe doing so is required or appropriate to: (i) comply with law enforcement requests and legal process, (ii) respond to your requests, or (iii) protect your, our, or others' rights, property, or safety.
We may disclose and transfer your Personal Information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company, or we sell, liquidate, or transfer all or a portion of our business or assets.
We may also disclose Personal Information from or about you or your devices with your permission.
If you are located in the EEA or the UK, you have additional rights:
You may exercise these rights by contacting us using the contact details at the end of this Privacy Policy. Before fulfilling your request, we may ask you to provide reasonable information to verify your identity.
You can block Cookies by setting your Internet browser to block some or all Cookies. If you choose to block Cookies, you may not be able to access all or parts of our Services. By using our Services, you consent to our use of essential Cookies and our processing of Personal Information collected through such Cookies, in accordance with this Privacy Policy.
Our Services may contain links to other websites, products, or services that we do not own or operate ("Third-Party Services"). We are not responsible for the privacy practices, policies, or other content of these Third-Party Services. We encourage you to read their privacy policies before providing any information to them.
When you request that we do so, we take measures to delete your Personal Information or keep it in a form that does not permit identifying you when this information is no longer necessary for the purposes for which we process it, unless we are required by law to keep this information for a longer period.
We make reasonable efforts to protect your Personal Information by using physical and electronic safeguards designed to improve the security of the Personal Information we maintain. However, as no electronic transmission or storage of information can be entirely secure, we can make no guarantees as to the security or privacy of your Personal Information.
Our primary server is located in the United Kingdom (UK). To ensure reliable service and meet operational needs, we may back up certain files in the United States (US). Additionally, some of our US-based team members may access your Personal Information to deliver our Services.
We transfer Personal Information outside of the UK or the European Economic Area (EEA) based on European Commission-approved or UK Government-approved Standard Contractual Clauses or other lawful mechanisms, in accordance with applicable data protection laws.
We take appropriate measures to protect your Personal Information during transfers and while stored in different regions. These measures include encryption, access controls, and agreements with third parties that uphold stringent data protection standards.
We do not knowingly collect, maintain, or use any personal information from children under the age of 16, and no part of our Services is directed towards children. If you have reason to believe that a child under the age of 16 has provided personal information to us, please contact us at support@plogbook.com, and we will make reasonable efforts to delete that information.
We will post any adjustments to the Privacy Policy on this page, and the revised version will be effective when it is posted. If we materially change the ways in which we use or share Personal Information previously collected from you through our Services, we will attempt to notify you through our Services, by email, or by other means.
If you have any questions, comments, or concerns about our processing activities, please contact us at support@plogbook.com.